frequently asked questions

Q: How large is the embroidery field on my item?

A: All items come with one 6" section of text embroidery. If you do not think that your text will fit within the 6" embroidery field, please contact us directly to place your custom order. There is a $5 charge for every additional 6" you add to your embroidery field. 

 

Q: Do you offer more fonts?

A: Yes, we offer tons of fonts! There are far too many to list on our page, please contact us directly to find out more.

Q: What colors do you offer in embroidery?

A: Embroidery is available in any solid color so be specific and descriptive in your notes. For example, specify if you want police blue, baby blue, or teal blue. Don't just put "blue". If you are trying to match the color of your embroidery to something specific, please contact us.

Q: I want to add a symbol or logo to my item, how do I do that?

A: Contact us directly to place your custom order. There is a $5 charge per symbol/logo.

Q: What are the differences between metal hardware options?

A: 

  • Black Plated Steel: alloy steel that is coated in a matte black finish, the black coating will scratch and chip over time

  • Silver: typical alloy steel, shiny silver finish

  • Black ‘PVD’ Brass: solid brass that has an upgraded matte black finish which is scratch resistant and highly durable, K9 handler preferred, this stuff is the real deal

  • Brass: heavy duty, extremely durable solid brass hardware

Q: Why are there multiple choices for the same color under one item?

A: We offer some colors in multiple materials. For instance, black cotton and black nylon. So pay close attention when selecting the color of your lead or leash, because this is where you are also selecting the type of webbing material. You'll see the type of webbing selected in parenthesis next to the color name.

Q: What are the differences between the types of webbing materials?

A:

  • Cotton: heavy duty but still light weight, soft in your hands, slip-free grip

  • Nylon: extremely strong and durable, same material as our Tactical Collars, does not fade or get as dirty as cotton (easier to clean)

  • Polyester: softness similar to cotton, strength and durability of nylon, we only offer one webbing in polyester and that is our Thin Blue Line webbing

Q: Do you offer discounts?

A: Yes, contact us for a coupon code! We also offer larger wholesale discounts to police K9 units, K9 training companies, K9 boarding facilities, K9 non-profit organizations, and any other entity that would like to purchase multiple items (whether all at once or spread out over a period of time). 

Q: I love your products.. Can you create me a custom coupon code?

A: YES. We would be more than happy to create you your very own custom coupon code to use time and time again and to also share with your family, friends, and followers.

Q: How much does shipping cost?

A: Shipping is FREE on all orders shipped domestically within the United States (USPS). There is a shipping charge for all internationally shipped orders and that shipping charge varies. Our international shipping rate is estimated and cushioned! ALL INTERNATIONAL CUSTOMERS ARE WELCOME TO CONTACT US DIRECTLY TO PLACE YOUR ORDER SO THAT WE CAN GIVE YOU A BETTER SHIPPING RATE. 

Q: What happens if my item breaks, is defective, or I am not satisfied with my purchase?

A: Contact us and we will do everything in our power to make things right.

Q: What should I do if I have unanswered questions and am unsure of the purchase that I am about to make?

A: Contact us through our page's chat feature! If no immediate response, leave a message with your contact info and Sir Longstroke (Owner Roy Pierson) will contact you back as soon as possible.

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