frequently asked questions
Q: How large is the personalization/embroidery field on my item?
A: All items come with one 6" max section of text embroidery (for example: your K9's name). If you wish to also add a phone number, symbol, or longer text like a phrase, please email us to place your custom order. There is a $7 charge for each symbol and each additional 6" section of text that you wish to add to your item's embroidery field. If you place your custom order through our website, no worries, we will contact you to collect the balance owed.
Q: What symbols do you offer?
A: Far too many to list!! Email us to find out if we can do the symbol that you're looking for. There is a $7 charge per symbol.
Q: Do you offer additional fonts?
A: Yes, we offer tons of fonts! There are too many to list, please email us to find out more.
Q: What colors do you offer for embroidery?
A: Any solid color. We offer several different shades of each color so be specific and descriptive in the notes. If you are trying to match the embroidery color to something specific, please send us a picture and we will match the color as best we can.
Q: What are the differences between metal hardware options?
Black Plated Steel (standard): alloy steel that is coated in a matte black finish, the black coating will scratch and chip over time
Silver (standard): typical alloy steel, shiny silver finish
Black ‘PVD’ Brass (upgrade $): solid brass that has an upgraded matte black finish which is scratch resistant and highly durable, K9 handler preferred, this stuff is the real deal
Brass (upgrade $): heavy duty, extremely durable solid brass hardware
Q: Why are there multiple choices of the same color under a product?
A: We offer some colors in more than one material. For example, black cotton and black nylon. So pay close attention when selecting the color of your product because this is where you are also selecting the type of material. You'll see the type of material in parenthesis next to the color.
Q: What are the differences between the types of webbing materials?
Cotton: heavy duty but still light weight, soft in your hands, slip-free grip
Nylon: extremely strong and durable, same material as our Tactical Collars, does not fade or get as dirty as cotton (easier to clean)