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frequently asked questions

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Q: How large is the personalization/embroidery field on my item?

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A: All items come with one 6" max section of text embroidery (for example: your K9's name). If you wish to also add a phone number, symbol, or longer text like a phrase, please email us to place your custom order. There is a $7 charge for each symbol and each additional 6" section of text that you wish to add to your item's embroidery field. If you place your custom order through our website, no worries, we will contact you to collect the balance owed.

 

Q: What symbols do you offer?

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A: Far too many to list!! Email us to find out if we can do the symbol that you're looking for. There is a $7 charge per symbol.

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Q: Do you offer additional fonts?

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A: Yes, we offer tons of fonts! There are too many to list, please email us to find out more.

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Q: What colors do you offer for embroidery?

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A: Any solid color. We offer several different shades of each color so be specific and descriptive in the notes. If you are trying to match the embroidery color to something specific, please send us a picture and we will match the color as best we can.

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โ€‹Q: What are the differences between metal hardware options?

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A: 

  • Black Plated Steel (standard): alloy steel that is coated in a matte black finish, the black coating will scratch and chip over time

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  • Silver (standard): typical alloy steel, shiny silver finish

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  • Black ‘PVD’ Brass (upgrade $): solid brass that has an upgraded matte black finish which is scratch resistant and highly durable, K9 handler preferred, this stuff is the real deal

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  • Brass (upgrade $): heavy duty, extremely durable solid brass hardwareโ€‹

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Q: Why are there multiple choices of the same color under a product?

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A: We offer some colors in more than one material. For example, black cotton and black nylon. So pay close attention when selecting the color of your product because this is where you are also selecting the type of material. You'll see the type of material in parenthesis next to the color.

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Q: What are the differences between the types of webbing materials?

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A:

  • Cotton: heavy duty but still light weight, soft in your hands, slip-free grip

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  • Nylon: extremely strong and durable, same material as our Tactical Collars, does not fade or get as dirty as cotton (easier to clean)โ€‹

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Q: Do you offer discounts?

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A: We offer wholesale discounts to police departments, K9 training and boarding companies, non-profit organizations, and any other entity that would like to purchase multiple items at once. Email us to request a wholesale discount. 

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Q: Do you accept P/O's or can you bill my employer for my order? 

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A: Yes. Email us your order as well as the contact info for whom we will be sending an invoice to. Also, we will be happy to complete a W9 for your employer if needed.

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Q: I love your products.. Can you create me a custom coupon code?

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A: YES. We would be more than happy to create you your very own custom coupon code to use time and time again and also to share your discount with your family, friends, and followers.

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Q: How much is shipping?

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A: FREE on all domestic orders shipped within the United States (via USPS). There is a shipping charge for all internationally shipped orders and that calculates at checkout. Our international shipping rate is estimated and cushioned! ALL INTERNATIONAL CUSTOMERS ARE WELCOMED TO EMAIL US TO PLACE YOUR ORDER SO THAT WE CAN INVESTIGATE THE BEST SHIPPING OPTION. 

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Q: What happens if my item breaks, is defective, or I am not satisfied with my purchase?

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A: Email us and we will do everything in our power to make things right.

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Q: What should I do if I have unanswered questions and am unsure of the purchase that I am about to make?

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A: Contact us.

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